Privacy Policy

1. Who We Are

Crossware Studios ("Crossware", "we", "us", or "our") is an independent game development studio based in Ireland. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our websites, services, and products.

If you have any questions about this policy, contact us at privacy@crosswarestudios.com.

2. Information We Collect

We may collect the following types of information:

• Information you provide directly — such as your email address when you subscribe to our mailing list or contact us.
• Usage data — such as pages visited, time spent on pages, and general interaction data collected via analytics tools.
• Technical data — such as your IP address, browser type, operating system, and device identifiers, collected automatically when you visit our sites.

We only collect information that is necessary for the purposes described in this policy.

3. How We Use Your Information

We use the information we collect to:

• Send you game updates, announcements, and news you have subscribed to receive.
• Respond to enquiries or communications you send us.
• Analyse how our services are used in order to improve them.
• Comply with legal obligations.

We will not use your information for purposes incompatible with those described above without notifying you and, where required, obtaining your consent.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and using your personal data depends on the data concerned and the context:

• Consent — where you have given us clear consent, such as subscribing to our mailing list.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services, and those interests are not overridden by your rights.
• Legal obligation — where processing is necessary to comply with a legal requirement.

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers — third-party companies that help us operate our services (such as email delivery platforms or analytics providers), who are contractually obligated to protect your data.
• Legal authorities — where we are required to disclose information by law, court order, or governmental authority.

Any third parties we work with are required to handle your data in accordance with applicable privacy laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

If you unsubscribe from our mailing list, we will remove your email address from our active send lists promptly. We may retain a suppression record to ensure we honour your opt-out.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data.
• Objection — object to our processing of your data in certain circumstances.
• Portability — request a machine-readable copy of the data you have provided to us.
• Withdrawal of consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@crosswarestudios.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, disclose, or sell, and the right to request deletion of your personal information. We do not sell personal information. To submit a request, contact us at privacy@crosswarestudios.com.

9. Cookies and Tracking

Our websites may use cookies and similar tracking technologies to improve your experience and collect usage data. You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our services.

We will provide a more detailed cookie notice where required by applicable law.

10. International Transfers

Your information may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection as your home country. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact

For any privacy-related questions, requests, or complaints, contact us at privacy@crosswarestudios.com.

If you are located in the EEA and believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority. In Ireland, this is the Data Protection Commission (dataprotection.ie).